10/14/2023 0 Comments Hp scans![]() If the application updates, consider: Restart the computer and log inĪn HP Smart team is working on the solution.ĭocuments scanned with HP Smart create a "bloated" larger page size and larger file size file. Select Downloads and Updates > Get Updates Select Settings > App updates > "Update apps automatically" = ON In the upper right corner, click on the three horizontal dots. You can also manually check / update applications. ![]() If you have Automatic Updates switched on in the Store, the app is likely updated now. NOTE: Regardless, there is no "going back" to an older release. This is true for my test - everyone should, of course, try this for themselves. Every printer that we are scanning from is an HP printer (Officejets, Deskjets & pagewide printers).Īs of now the only work around we have come up with is to "print" the PDF after it is saved to anther PDF using "Fit" as the print sizing, then reducing the file size of the newly created PDF in 8.5x11 inch - Update ContentĪ test of PDF scan - simple eight page document - shows the "scan size" bug is fixed. Almost like a recent update changed something.Īll Computers being used are running Windows 10 but are all types (laptops, Desktops, different brands etc). This is a recent occurrence as no more than 2 months ago we never had an issue with this. ![]() We have tried every option to change settings when scanning and nothing seems to work. This occurs with multiple printers to same computer as well as multiple computers from same/or different printers. File size being large is true but not my main issue as that I can correct.the issue I'm having is that the actual page size of the paper that is being scanned is 8.5x11 but when you open the PDF on the computer it shows the actual size to be 26.5 x 33.8 inches. I am using the HP Smart Scan feature to scan in pages and save as a PDF. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. ![]()
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